SKY-click offers all the functionalities of a professional call center including agent availability, call queuing, feedback database, reporting and more.

Key Features	Benefits
Quick and easy set-up	Your call center can be up and running in minutes
100% Web based	Significant cost savings. The service can run on existing infrastructure.
Extensive call management and feedback database	Improved customer service and satisfaction
Salesforce.com compatible	Enhanced sales conversion

Features

100% Web-based click to call center administration
Operator settings
Service settings
Reporting
Call history
Availability management
Delayed call-back
Language management
Quota management
Data export
System tray integration
Video, Instant Messaging & Forwarding features

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100%Web-based click to call center administration

The SKY-click click to call center administrator has access to a web-based administration interface. Designed using cutting edge technologies such as AJAX, it provides access to all SKY-click click to call center features. 

The SKY-click click to call center administration interface is easy to use and doesn�t need to be installed: a simple browser is all that is needed. There are no installation costs, and no set-up hassles. The SKY-click click to call center can be set-up within minutes.

Operator settings

Administrators enter operator information such as spoken languages, Skype login, area of expertise and availability. Incoming calls will be directed  to the most appropriate available operators by using this information.

Customers will always be put in touch with an operator who is familiar with their subject of inquiry. 

Service settings

SKY-click directs calls depending on the services the customer is interested in. Administrators enter service information into the web-based administration interface and the system forwards incoming calls to operators in charge of a specific service.

The SKY-click click to call center directs an inquiry to the right operator. Customers always talk with an experienced operator.

Reporting

General reports	Volume of call & patterns Call total spread over 24H
Agent report	Call per agent, per language and per country
Product report	Call per product and per feedback status

Call history

A precise history of each call is logged:
   - Site of origin
   - Call date & duration,
   - Call purpose, desired service & comments,
   - Call Conversion (criteria defined by Administrator)
   - Customer details

This data can be synchronised with a Customer Relationship Management (CRM) tool. SKY-click is pre-configured to work with Salesforce.com

Availability management

Calls are distributed to available operators. They can schedule their availability or change their status to �away� in order to not be disturbed by calls.

Delayed call-back

Are all operators busy? Does a customer want to schedule a specific time to be called? The SKY-click call-centre allows a customer to set-up a preferred call-back time.
With the SKY-click call-centre, your missed-call rate will always be at zero.

Language management

Customers are automatically linked to an operator who speaks their language.
SKY-click globalises business by giving it a local touch, and this anywhere in the world.

Quota management

Phone operators can set a maximum number of calls which they can receive.
SKY-click allows operator work-load management.

Data export

Call history data can be exported to be exploited by any CRM software or business application.

System tray integration

The SKY-click client reduces itself into the Windows system tray. Operators can continue their activities and be notified of any incoming calls.

Video, Instant Messaging & Forwarding features

SKY-click is a SKYPE based call center which means that you can also enjoy the advantages of all SKYPE features.